Free	Casual	Partner	PartnerPro
Fees for $0/internal bookings		Free	Free	Free	Free
Fees for paid bookings (ex GST)			15%	15%	15%
Additional merchant fee per booking (1)
Monthly support fee (2)				Add-on
Volume Pricing Available (for organisations with bookings over $500,000/year)
(1) Merchant Fees are passed through from our payment providers, Stripe (AUD 1.75% ex or NZD 2.9% ex) & GoCardless (1.3% ex). (2) Monthly Support Fee varies depending on the size of your organisation. Please contact us for more information.
COMMUNITY MARKETPLACE		Free	Casual	Partner	PartnerPro
Unlimited marketplace listings List as many spaces as you want on our marketplace		Unlimited	Unlimited	Unlimited	Unlimited
Dedicated space pages Each bookable space has it’s own profile page		Unlimited	Unlimited	Unlimited	Unlimited
Photos, videos, 3D walkthroughs & floor-plans Upload up to 20 high res images and multimedia to help customers visualise your space
Host profile page Dedicated page with all your spaces in one place with custom URL
SEO boost Easy SEO management to help your space get found
Social sharing Get your spaces shared on socials
Web & mobile Optimised for your customers to book your spaces on web or mobile
Space reviews Space reviews to build trust and help your customers recommend your space
Bulk edit spaces Manage your spaces more efficiently. Perfect for bulk updating things like Rules or Terms & Conditions
Sort spaces Set the order in which you want spaces to appear for customers when searching
Branding control Elevate the experience when your customers view all bookable spaces
Space tags Add a custom tag to a space and filter by tags for managing venue specific information
CASUAL BOOKINGS		Free	Casual	Partner	PartnerPro
One-click accept Block availability, take payment, send receipts and acceptance emails in one click
Decline bookings You’re in control. Say no to bookings you don’t want, and automatically notify the customer
Trust report Get risk assessment data based on a customers' previous bookings and payment method
Booking slots Perfect for when you have a space with more than one available slot (e.g. Tennis courts)
Book multiple times Book as many times as you want in one transaction, all from a single booking request
Edit casual bookings Edit time, date, rooms, rate and add or remove charges after a booking is confirmed
Refund rules Define what level of refund your customer receives when they choose to cancel
T&C’s and COVID safe plans Customers can accept your terms and COVID related safety plans on the way through checkout
Social login Use your Google or Facebook account to make a booking
Discount codes Create, track and manage unique codes for your customers to use at the checkout
Booking questions Configure up to 8 simple yes/no questions, presented to the customer as part of the seamless checkout experience
Secondary questions Add a further 3 questions to each primary question, with additional options such as text based input, multi-choice & dropdown
INTERNAL BOOKINGS		Free	Casual	Partner	PartnerPro
Create internal bookings Create daily, weekly, custom or block outs for internal bookings and availability management
Group internal bookings Organise, search and bulk delete your internal bookings
Internal users Your team can create and manage their internal bookings
REGULAR HIRERS		Free	Casual	Partner	PartnerPro
Online regular hirer application Paperless online application form, view in draft applications, review and approve in one-click
Zero cost regular bookings Take and manage free of charge regular bookings
Paid regular bookings Take and manage paid regular bookings
Discount codes Create, track and manage unique codes for your customers to add to their bookings
Bulk booking creation Create up to 500 weekly, monthly and custom regular bookings in less than 1 minute
Bulk cancellation Manage big changes in just a few clicks
Bulk edit Make multiple changes at once to regular bookings
Re-use template Easily copy over last years bookings into a new year with one-click
Custom fee tiers Create custom fee tiers e.g. commercial, community, government for regular hirers
Booking privileges Set booking permissions for Regular Customers to self book into the future (on a per facility basis) including the ability to be pre-approved (instant booking), removing the need to accept booking requests
Seasonal bookings Support for seasonal allocations with repetitive booking patterns and ad-hoc bookings across all venues
EXTRA ITEMS & CHARGES		Free	Casual	Partner	PartnerPro
Free items Allow customers to book free items to capture additional bookings data e.g. chairs or mats
Paid items & charges Take payment for hourly or fixed priced items like catering packages, projector hire or bar staff
Mandatory items & charges Add a mandatory charge to every booking e.g. cleaning fee
Timed items & charges Create rules that allow for charges to only appear at certain times e.g. extra hourly cost on weekends
Visible/hidden items & charges Based on space & booking type, retaining control over the customer journey and refraining from displaying more complex charges as part of the booking process
CUSTOMER MANAGEMENT		Free	Casual	Partner	PartnerPro
Customer directory See all of your customers in one location, including QTY & value of bookings
Booking notes Add internal notes to bookings or customers
Customer profiles View customer profiles and see all their contact and bookings data at a glance
CALENDAR & BOOKINGS MANAGEMENT		Free	Casual	Partner	PartnerPro
Online calendar View all your bookings in an online calendar or table
Live availability Only receive booking requests for times that are actually available
Filter Filter bookings by type, space, SpaceProtect & value
Super search Search for bookings by customer name, application (partner only), discount codes and additional items & charges, manual bookings, tags, and watched bookings
Conflict warnings View and manage any conflicts. Automated conflict warning emails
Mobile friendly Accept, decline, view and manage all your bookings from your phone
Activity feed See the entire transactional and edit history of a booking
Outlook integration Read & write integration to outlook (requires Office 365 subscription)		Add-on	Add-on	Add-on
Day/Overnight Bookings Perfect for event spaces that can be booked by the day, or overnight camping/accommodation facilities		Add-on	Add-on
Parent/Child space dependencies Nesting a space within a space for more complex space management
Custom booking tags Add a tag to a booking and filter by tags for managing processes like keys
Watch bookings Track and watch bookings as a team member, and receive notifications for any changes made
Favourite filters Save your favourite filters just for you, or your entire team, allowing 1-click access to custom views
Invite-only Allow an 'invite only' period for certain spaces over particular dates and times which can be secured via password
INTEGRATIONS		Free	Casual	Partner	PartnerPro
iCal subscription management Create custom iCal links with different levels of bookings data and manage who can subscribe		Add-on	Add-on
iCal publishing Publish your availability to any iCal compatible calendar application e.g. Google Calendar, Apple Calendar and Outlook		Add-on	Add-on
Microsoft outlook integration Read & write integration to outlook (requires Office 365 subscription) with a 2-way sync		Add-on	Add-on	Add-on
Enterprise login Integrate with your existing Microsoft or Google Workplace enterprise authentication		Add-on	Add-on	Add-on	Add-on
Remote access integration Integrates with leading remote access control systems to provide customers access to facilities via pin code Read more here		Add-on	Add-on	Add-on	Add-on
PAYMENTS AUTOMATION		Free	Casual	Partner	PartnerPro
Take credit/debit card payments Take payments online for casual bookings from debit or credit cards (VISA, MasterCard, American Express)
Automated receipts GST receipts sent and updated automatically as booking is accepted and edited
Automated cancellation refunds Cancel and refund a booking in one click. Customer booking fee applies from Jan '22 Read more here
Automated payment collection Never chase payment ever again
PCI compliance All payments secured through our partners Stripe and Go Cardless
Payout history See all of your Host payouts in one location
Direct debit Enable regular customers to pay you monthly by direct debit
Monthly automated invoicing Automated monthly bookings summary and invoicing for regular hirers
Monthly payment and reconciliation All your bookings revenue paid in one lump sum with 10 reconciliation reports
Verified Invoice single view See all invoices in the one location
COMMUNICATIONS AUTOMATION		Free	Casual	Partner	PartnerPro
100+ Automated emails From pending bookings to payment collection, we’ve automated over 80 configurable emails between you and your customers
View email notifications Gain full access to notifications that are attached to a booking, with the ability to resend to a customer
Messages Private messages and notifications to streamline all bookings comms in one place
Message attachments Send, receive and save important attachments like ID, insurance policies or run sheets
Emoji support Brighten 🌞 up your messages 💬 with full 🌕 emoji support 🎗️
Notification preferences Control which emails you receive
Pin conversations Pin 📌 your conversations to the top of the messages list as a visual reminder
Archive messages File away unwanted messages, and keep your inbox clear
Announcements Broadcast a message to multiple customers
Artificial intelligence Let our AI assistant, Luna, write messages for you
Customer tagging Add a custom tag to a customer to use with filters and tracking across the application
REPORTS & DASHBOARDS		Free	Casual	Partner	PartnerPro
Host dashboard See your most important information including revenue, upcoming bookings, top performing spaces & latest SpacetoCo news
Customer dashboard News articles, information cards, videos, etc.
Report mode Use custom filters to export data from your bookings with an infinite combination of export options
Schedule reports by email Create a bespoke report and have it emailed to a selected destination on a schedule of your choosing i.e. daily, weekly, fortnightly etc.
Graph mode Visualise and analyse your booking data using custom filters
Regular customer report Download your customer data like emails, phone, address and organisational info
Monthly summary report Track growth in your users, bookings and revenue
CUSTOMER SELF SERVICE		Free	Casual	Partner	PartnerPro
Self service bookings and cancellation Get your customers to book themselves through a paperless, secure and accessible checkout
Customer dashboard Customers can view their past and future bookings across all spaces in one place
Account management Customers can update their personal, organisation and payment methods and reset passwords
Download receipts and invoices Customers can view and download all their receipts and invoices all from one location
Payment preferences Customer can set payment preferences against casual and/or regular bookings
BONDS		Free	Casual	Partner	PartnerPro
SpaceProtect Pre-Event (bond) We take and hold a bond value of your choosing up to 4 days before the event			Add-on	Add-on	Add-on
SpaceProtect Post-Event (bond) We collect the value of any damages after the event			Add-on	Add-on	Add-on
Automated bond communication We automate the communication of each step of a bond process from initiation to payout			Add-on	Add-on	Add-on
TEAM & CUSTOMER MANAGEMENT		Free	Casual	Partner	PartnerPro
Customer directory See all of your customers in one location, including QTY & value of bookings
Booking notes Add internal notes to bookings or customers
Customer profiles View customer profiles to see all their contact and bookings data at a glance
Social login Use your Google or Facebook profile to create a secure account
Activity feed See the entire transactional and edit history of a booking
Enterprise login Integrate with your existing Microsoft or Google Workplace enterprise authentication		Add-on	Add-on	Add-on	Add-on
Team management Set admin or team member privileges
Multiple user accounts Each member of your team gets their own account
User switching Swap between different facility accounts to manage multiple venues or sites
Internal messages Send messages to your team members or mention them in a booking
HELP & SUPPORT		Free	Casual	Partner	PartnerPro
24/7 Live chat support You or your customers can reach us anytime through our live chat widget
Customer support for customers Your customers are our customers. We support them with using the site, general enquiries and finding spaces
Knowledge base Our searchable database of help articles has step by step instructions
Marketing support Our host partner pack is crammed with resources and ideas to help you market your space and grow your bookings
Training & rollout For larger facilities, an implementation plan, change management resources and staff training. Additional charges may apply			Add-on	Add-on	Add-on
Quarterly catchups Every quarter we run an online collaborative session with our PartnerPro hosts to gain feedback, hear stories and meet other teams from across Australia and New Zealand who manage community spaces
Dedicated account management Get a dedicated account manager and private messaging channel for ongoing support, growth and guidance